Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
*Term and description created by The Conference Board.
Highlights
The 14th Annual Customer Experience Conference
October 23 - 24, 2018 |(New York, NY)
The Data, Culture, and Innovation Driving Extraordinary Customer Journeys
Reviving Professional Development: A New Approach for Millennials
March 2018
This Giving Thoughts article explores an emerging model to help companies revive professional development, focused on purpose-driven, service-based leadership learning that also supports corporate social impact.
C-Suite Challenge 2018: Focus on Latin America
June 06, 2018
Join us to hear from our researchers and survey partner Mercer Latin America about how organizations are reinventing themselves for the digital age.
Products & Services
Conferences/Events
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CX and AI: Truly understand your customers and build better interaction
October 22, 2018 (New York, NY)
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Insight Immersion NYC: A Curated CX Tour
October 22, 2018 (New York, NY)
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The 14th Annual Customer Experience Conference
October 23 - 24, 2018 (New York, NY)
Publications
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Reviving Professional Development: A New Approach for Millennials
March 2018
This Giving Thoughts article explores an emerging model to help companies revive professional development, focused on purpose-driven, service-based leadership learning that also supports corporate social impact.
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25 Truths about Customer Experience: Insights from the 2017 Customer Experience Conference
June 2017
The best way to provide a great customer experience is to stay on top of evolving customer needs and view disruption as a new way to please customers.
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25 Truths about Customer Experience
April 2016
Both consumer-facing and B2B companies can offer stellar customer service by being the best place to work, creating exceptional experiences, and having a customer-first culture.
Webcasts
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Introducing the Connected Spenders: The Digital Consumer of the Future
November 14, 2017
Join us for this webcast as our guest speaker explains which consumers will lead the way—and how to capture growth from them—in the modern, digital economy.
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C-Suite Challenge 2018: Focus on Latin America
June 06, 2018
Join us to hear from our researchers and survey partner Mercer Latin America about how organizations are reinventing themselves for the digital age.